Unilin flooring is looking for a Customer Service Manager for the Nordic market!

Are you passionate about customer service and have the ability to lead, coach and develop the team? Are you looking for an opportunity to influence and work both on an operational and a strategic level? Then we would like to get in touch with you!

About the job

You will be part of a truly dynamic and global environment with a leading supplier and distributor in the flooring industry. We have the ambition to continue to develop and strengthen our position.

Your team consists of 11 members and have representation of all four Nordic languages. You will manage operational customer service work, after sales as well as strategic tasks, linked to your role as management team member in the Nordic, connecting to your department, staff and Unilins’ customer service work in general. You are ensuring that our customer satisfaction continues to be high and that we are continuously improving and developing in line with organisational and/or customer expectations and needs.

Areas of responsibility:

  • Actively work to create team spirit and commitment
  • Lead, motivate and develop your team
  • Position customer service as the hart of our organisation
  • To embrace multi brand and product category execution focus on streamlining and digitalise processes and drive change management throughout the organisation
  • Follow-up, analyse and develop relevant KPI’s

Who are you?

You are experienced and confident in your leadership and abilities, have a proactive can-do mentality, a great sense of responsibility and a people person. You do not wait for things to happen – you make them happen. You possess a strong drive for continuous improvement, process alignment and think outside the box to make sure we provide best-in-class service. Being trustworthy, committed and a good communicator will be key in this role in order to cooperate with internal and external stakeholders.

We are looking for someone who has the ability to turn the customers' challenges and needs into opportunities to improve our service. You reach your full potential when you use your ability to build relations to reach result, through enthusiasm and commitment over change are a prerequisite for success. You enjoy combining operational and tactical work close to the customer, with strategic issues and challenges. You have the ability to lead, coach and motivate employees in both success and adversity. We value well-being high - it is therefore important that you are responsive and understand the importance of building and maintaining good team spirit and commitment in the group.

Speaking English fluently is a requirement and one or more of the Nordic languages.

Our office is placed in Hyllie Malmö and you report to the Managing Director.

We offer

Our offer to you is a dynamic and varied role with an opportunity to be part of an exciting journey ahead! We cherish everyone's well-being and strive for good balance in life. With us it is important to have fun at work and feel motivated. You will work in an internationally market-leading company with a strong focus on individual growth, capabilities and several interesting development opportunities!

Application

Please apply by filling out the application form. Last day of application is 2019-04-10. Apply as soon as possible as we are working continuously with the applications. We are not able to accept applications via e-mail.

For questions regarding the recruitment process, contact Recruitment Consultant Patricia Key at patricia.key@roirekrytering.se or +46721829898.

We look forward to receiving your application!

About us

Pergo invented laminate flooring more than three decades ago. Today the brand is synonymous with beautiful, practical flooring – a tradition rooted in “The Story of Laminate”. This story began with an idea about creating beautiful floors durable enough to handle the real challenges of everyday life and still look great after years of use. To be even more practical, we also made them extremely easy to install and maintain.

Since 2013, the Pergo brand is owned by Mohawk Industries, Inc., the world’s largest flooring company with operations in North America, Europe, Asia and Australia. Pergo products are produced by the flooring division of UNILIN bvba, based in Belgium. Unilin own, produce, distributes multiple brands and categories within flooring today.

As an employer, UNILIN stands out as a passionate and innovative growth company. At every level, real entrepreneurs are at the heart of UNILIN's success. The company culture is characterized by investments in technology and human capital.



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Unilin / Pergo